Greenlight Approvals

Terms of Service

Effective date: July 30, 2026

Greenlight Approvals is a product of PT Integrasi Cerdas Indonesia, operating as Orelis.ai.

These Terms of Service ("Terms") govern your use of Greenlight Approvals (the "Service"), an approval-workflow app for monday.com operated by PT Integrasi Cerdas Indonesia, doing business as Orelis.ai ("we", "us", "our"). By installing or using the Service, you agree to these Terms. If you don't agree, don't install or use the Service.

1. Acceptance of terms

By clicking install, connecting your monday.com account, or otherwise using the Service, you confirm you have the authority to accept these Terms on behalf of yourself or the organization you represent.

2. The Service

Greenlight Approvals runs multi-stage approval workflows on your monday.com boards: routing approval requests, collecting decisions (including from people outside your monday.com account, via signed email links), and writing the results back to your boards. The Service also includes the Greenlight Portal, a web interface where approvers can sign in with monday.com to review and decide the approvals waiting on them. We reserve the right to add, change, or remove features over time.

3. Accounts

The Service is installed and accessed through monday.com's marketplace and requires an active monday.com account. Your use of monday.com itself is governed by monday.com's own terms, separate from these. We are not responsible for monday.com's platform, uptime, or policies.

4. Subscriptions & billing

Greenlight Approvals is offered on three plans:

All paid plans are billed through monday.com's marketplace billing system. monday.com processes your payment and manages your subscription; we never see or handle your card details. Upgrades, downgrades, and cancellations are managed through monday.com's billing interface for the app, not through us directly. Refunds, proration, and billing disputes are subject to monday.com's marketplace billing policies.

5. Acceptable use

You agree not to: use the Service to violate any law; attempt to bypass usage limits, security controls, or authentication; interfere with the Service's operation or other customers' use of it; reverse-engineer the app beyond what applicable law permits; or use the Service to send spam or harass approvers. We may suspend accounts that violate this section.

6. Availability

We work to keep the Service reliable, but we do not offer an uptime service-level agreement (SLA) on the Free or Pro plans — the Service is provided on an "as available" basis. Business plan customers get priority support with a response target of one business day; this is a support commitment, not an uptime guarantee. Scheduled maintenance or third-party outages (including monday.com's own platform) may affect availability, and we're not liable for downtime caused by factors outside our control.

7. Your data

Approval data — requests, decisions, approver names, and timestamps — is written to and lives on your own monday.com boards; we don't operate a separate approvals database. Transient coordination state for in-flight approval chains is stored in monday.com's own app storage, scoped to your account. Full detail on what we access and why is in our Privacy Policy, which is part of these Terms by reference.

8. Communications

We may contact you, and other installers of the app in your account, with service-related messages — for example, notices about outages, breaking changes, security issues, or required updates. These are operational messages, not marketing, and are necessary for us to run the Service responsibly.

9. Intellectual property

The Service, including its code, design, and branding, is owned by us and our licensors. These Terms don't transfer any ownership to you — you get a limited, non-exclusive, non-transferable right to use the Service per your plan. You retain all rights to the data on your own monday.com boards.

10. Termination

You can stop using the Service at any time by uninstalling it from your monday.com account. We may suspend or terminate access if you violate these Terms, don't pay applicable fees, or if required by monday.com's marketplace policies. On termination, your board data remains yours (it never left your monday.com account); any transient coordination state we hold is deleted per our Privacy Policy.

11. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability for any claim relating to the Service is capped at the total fees you paid us in the 12 months before the claim arose (or $0 if you're on the Free plan).

12. Changes to these Terms

We may update these Terms from time to time. Material changes take effect 30 calendar days after we post the updated Terms here and update the effective date at the top; we'll also try to notify you through the app or our site. Continued use of the Service after an update means you accept the revised Terms.

13. Governing law

These Terms are governed by the laws of the Republic of Indonesia. Any dispute should first be raised with us directly at the contact below so we can try to resolve it informally; unresolved disputes will be referred to BANI arbitration or the Denpasar District Court, at our discretion.

14. Contacting you

We contact you only about the service itself: approval and reminder emails your account's workflows generate, replies to support requests you raise, and notices about material changes to the service or these Terms. We do not send marketing or promotional email, and we do not share your address for others to do so, unless you separately and explicitly opt in.

15. Contact

Questions about these Terms: contact@greenlight-approvals.com.